Property Management Company Tips for Difficult Tenants

Being a landlord comes with its fair share of challenges, and one of the toughest hurdles to overcome is dealing with difficult tenants.

Whether they constantly pay their rent late, cause disturbances, or damage the property, these tenants can make your job as a rental property owner incredibly tough. They can also be costly problems to deal with.

However, with the right strategies and mindset, you can navigate these challenges and maintain a successful rental property business. Today the experts from our San Antonio property management company deliver some important tips to keep in mind when dealing with challenging renters.

Be Calm and Patient

As frustrating as some tenants can be, listening goes a long way to diffuse a hostile situation.

When faced with a difficult tenant, remaining calm and composed is crucial. It's natural to feel frustrated or angry, but losing your temper will only escalate the situation further.


Take a deep breath, listen attentively to their concerns, and try to find common ground for resolving any issues. Showing empathy and understanding can help resolve a situation with a positive outcome.

Maintain a Professional Relationship

Even if you love your renters, avoid establishing a friendship with tenants. What might start as a fun situation can become a conflict when your "friend" tenants try to take advantage of your relationship, violate the lease, and expect you not to enforce the rules.

While it's important to be approachable and friendly, it's equally important to maintain a professional relationship with your tenants. Avoid becoming too personally involved or establishing friendships, as this can blur boundaries and make it more challenging to enforce rules and address conflicts. Instead, keeping the relationship professional sets clear expectations and promotes a healthier landlord-tenant dynamic.

Avoid Renting to Friends and Family

Renting to friends and family may seem convenient, but it often leads to complications and strained relationships.

Mixing personal and financial matters can create conflicts of interest, and if issues arise, it can be challenging to address them objectively. It's best to keep business separate from personal relationships and avoid renting to friends and family members.

However, if you do rent your property to a friend or family member, be sure they sign a lease and follow the rules, including paying rent on time and taking good care of the home.

Keep Written Records of Everything

Even if "written" is a digital copy, property owners should keep records of all important details, conversations, lease enforcements, and resolutions.

Documentation is crucial when dealing with difficult tenants. Keep a record of all communications, agreements, complaints, repairs, and other interactions with your tenants. This can help protect your interests in case of disputes or legal issues down the line.

Implementing a ticketing system for work orders can streamline the process, ensuring you receive requests promptly and have a clear record of completed tasks.

Recognize Professional Tenants (Before They Move In)

Some tenants deliberately look for trouble with their landlords. They go from rental property to rental property, causing problems and often never paying rent. These so-called "professional tenants" exploit legal loopholes, delay rent payments, and create unnecessary conflicts.

It's essential to recognize the signs of a professional tenant during the tenant screening process to avoid getting entangled in a problematic tenancy. Conduct thorough background checks, verify references, and follow your gut instincts when assessing potential tenants.

Hire a Property Management Company to Handle Difficult Tenants

Dealing with difficult tenants can be emotionally and mentally draining. If you find yourself overwhelmed or lacking the necessary expertise, hiring a professional property management company may be beneficial.


The best property management companies in San Antonio, TX, specialize in handling tenant-related issues, collecting rent, managing repairs, and enforcing lease agreements. By outsourcing the management of your property, you can distance yourself from the stress of dealing with difficult tenants and focus on other aspects of your rental business.

A Property Manager Handles Tenant Screening and Management (So You Don't Have To)

Dealing with difficult tenants is an inevitable part of being a landlord. However, you can navigate these challenges more effectively by remaining calm and patient, maintaining a professional relationship, and considering professional property management services.

Remember, choosing the right property manager is crucial for the success of your rental property business. At MHN Property Management, we understand the complexities of managing difficult tenants and can provide you with the expertise and support you need. Our experienced team is ready to assist you in navigating the challenges of rental property management and finding the best solutions for your specific needs. So reach out to learn about our property management services!


MHN properties has managed our house in San Antonio since December 2014. Everyone on the team has always been professional and courteous. They are prompt in responding to questions and maintenance requests by the tenants. We feel like they have taken great care of our property! In addition, our property has not been empty since they took over the management. We would highly recommend MHN properties to anyone!

Adam Nyitray